Tutorial on how to access the BT account

BT (formerly known as British Telecom)  is an internet, TV and mobile provider. The company offers different services, from internet subscriptions to tv channels packages (Sports, Cinema).


How to create an account ?

On the BT.com homepage, hover to “My BT” at the top right and click on “Sign Up”. Enter your email address 2 times. Enter your personal informations, your BT ID Password, and finally, your BT account number, which appears on any BT bill you have been sent. Finally, click “Continue” and confirm your email account to finish the inscription.


How to login ?

In order to log in to your BT account, simply go to the BT homepage, hover to “My BT” and click on “Log in”. Enter your BT ID and your password then click on “Log in to My BT”.


How to logout ?

When you quit the BT website, you will be automatically logged out after 2 hours of inactivity on the site.


How to delete an account ?

In order to delete your MyBT account, you have to contact the customer service :

On the phone : 00 44 1793 596931

By an application form : go to this page and fill up your personal infos and submit your question (“I want you to delete my account”). You will receive confirmation by e-mail

By mailing your request to :

BT Correspondence Centre
Providence Row
DH98 1BT


Contact customer service